In Business Class, passengers enjoy fully flat seats and a personal 22-cm screen with on-demand audio and video on many flights, while on single-aisle aircraft the seats have a generous recline and entertainment is offered on shared cabin screens. On domestic flights, Business passengers are permitted 30-kg of checked luggage, to Europe three bags up to 23-kg each, to the Americas two bags weighing no more than 32-kg each and to other destinations a total weight of between 35 to 50-kg.

The luxurious first class service features fully lie-flat seats, with massage facilities, a large pillow and a duvet. There isin seat power andon-demand video and audio with noise cancelling headphones. The food service is of restaurant quality and there is a choice of Western or Chinese meals which can be pre-ordered 24-hours before take-off. A traditional tea service is also provided and there are eight other beverage options Platinum private suites are available on some planes where the lie flat seats are configured in the style of a suite for extra comfort and privacy.First class passengers travelling to Europe are permitted three pieces of luggage of 23-kg each and those travelling to the Americas can bring the same number but weighing up to 32-kg each while to most other destinations the total weight must not exceed 45-kg and on domestic flights the limit is 40-kg. Carry-on luggage must not exceed a total of 5-kg between two bags.